Contact Us
Need to contact Non Gamstop Casinos? This page explains what we can help with, what to include in a message, and where to go if your question is really about a casino account, a payout or your wellbeing. We are an independent review site, not a casino, so we cannot access or change anyone's account.
Details on this page were last checked on 1 October 2026.
What you can contact us about
We read messages about the content on kayhector.com. The most useful reasons to get in touch are:
- Corrections: a bonus figure, payment method or term on a review looks out of date or wrong.
- Unclear explanations: a guide on wagering requirements, withdrawals or verification left you with questions.
- Reader experiences: you have run into a problem with a listed casino and want us to know about it.
- Site feedback: something on a page is hard to read, broken or confusing.
- Business or media enquiries: questions about the site itself. Commission does not buy position in our rankings.
What we cannot do
We cannot resolve disputes, release withdrawals, reopen closed accounts or negotiate with a casino for you. We also cannot give legal or financial advice. If your question concerns an account, the operator is the party that holds your records and must answer you.
How to write a message that gets a useful answer
- Name the page or casino you are asking about.
- Quote the line you think is wrong, or describe the question in a sentence or two.
- Say where you saw the correct information, such as the casino's own terms, with the date you checked it.
- Leave out passwords, full card numbers and identity documents. We never need them.
Casino offers change often. Headline figures such as welcome bonuses are advertising, and the conditions in the operator's current terms are what apply. If our page and the casino's terms disagree, tell us and we will review the page.
If you have a problem with a casino
Work through these steps before anything else:
- Contact the casino's customer support in writing, by live chat transcript or email, so you have a record.
- Keep screenshots of the bonus terms, your balance and any messages.
- Use the casino's formal complaints procedure if support does not resolve it.
- Check which licence the operator holds and whether it names an external dispute body. Many of the casinos we cover hold overseas licences, so UK Gambling Commission complaint routes may not apply to them.
Be aware that accepting British players does not mean an operator is authorised by the UK Gambling Commission to serve Great Britain. Protections for customers of overseas-licensed sites are different and often weaker. Our Terms and Conditions explain how we handle information, and our About Us page describes who we are and how we work.
Looking for gambling support?
If gambling is causing you stress, spending more than you meant to, or affecting your relationships, please do not wait for a reply from us. GamCare runs a free, confidential helpline and live chat for people in Great Britain. GAMSTOP is the free national self-exclusion service for UK-licensed operators. Deposit and loss limits, self-exclusion and gambling blocking software are practical tools worth setting up. Our Responsible Gambling page lists them in more detail. Gambling is for adults aged 18 and over, and should never be treated as income or as a way out of money worries.
Before you write: has your question been answered?
Many common questions are covered in our main guide to non GamStop casinos, including how licences differ, how bonuses and wagering work, and what to expect from payments, verification and withdrawals. It is worth a quick look first, though we are happy to hear from you if something remains unclear.
What to expect after you get in touch
We do not promise a reply time. Where a correction is justified, we update the page and the date shown at the top of it. We do not alter ratings in response to requests from operators, and we do not discuss individual casino accounts.